Technical Specialist
Current job opportunities are posted here as they become available.
Join our dynamic team at PASS as a Technical Specialist, where you will play a crucial role in providing advanced technical support.
As a key member of our technical services team, you will be responsible for troubleshooting, engineering solutions, and delivering high-level technical assistance to clients, field technicians, and internal stakeholders.
What you'll be doing:
Client Technical Support:
Handle Tier 2 escalations for client services, providing immediate support for critical service issues.
Provide remote service for both service contract and non-service contract clients.
Document completed work appropriately in our system.
Technician Field Support:
Offer advanced technical remote support for security system issues, coordinating programming and system testing with field technicians.
Coordinate elevated dealer support beyond standard technical assistance.
Systems Reviews and Documentation:
Review work orders for technical red flags before installation.
Pre-program Intrusion, CCTV, and Access Control systems for approved projects.
Collaborate with contractors on system installation, testing, and deployment.
Document all project information and specifications for future reference.
Client Training:
Conduct remote training sessions via Teams/Zoom, providing scheduling flexibility.
Offer on-site training when necessary.
Other Duties as Assigned.
Qualifications:
Degree in a relevant technical field (e.
g.
, Electrical Engineering, Computer Science, Information Technology) or equivalent practical experience.
In-depth knowledge of security systems, access control, and CCTV technologies.
Excellent communication and organization skills to document and communicate action items clearly.
Experience in collaborating with project managers and sales management on new products and software preferred.
Ability to provide advanced technical remote support and escalate when necessary.
The PASS Benefit:
$26-$36 / hour based on experience 401(k) Retirement Plan with Employer Match.
#J-18808-Ljbffr Recommended Skills Access Controls Customer Service Electrical Engineering Information Technology Problem Solving Sales Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Join our dynamic team at PASS as a Technical Specialist, where you will play a crucial role in providing advanced technical support.
As a key member of our technical services team, you will be responsible for troubleshooting, engineering solutions, and delivering high-level technical assistance to clients, field technicians, and internal stakeholders.
What you'll be doing:
Client Technical Support:
Handle Tier 2 escalations for client services, providing immediate support for critical service issues.
Provide remote service for both service contract and non-service contract clients.
Document completed work appropriately in our system.
Technician Field Support:
Offer advanced technical remote support for security system issues, coordinating programming and system testing with field technicians.
Coordinate elevated dealer support beyond standard technical assistance.
Systems Reviews and Documentation:
Review work orders for technical red flags before installation.
Pre-program Intrusion, CCTV, and Access Control systems for approved projects.
Collaborate with contractors on system installation, testing, and deployment.
Document all project information and specifications for future reference.
Client Training:
Conduct remote training sessions via Teams/Zoom, providing scheduling flexibility.
Offer on-site training when necessary.
Other Duties as Assigned.
Qualifications:
Degree in a relevant technical field (e.
g.
, Electrical Engineering, Computer Science, Information Technology) or equivalent practical experience.
In-depth knowledge of security systems, access control, and CCTV technologies.
Excellent communication and organization skills to document and communicate action items clearly.
Experience in collaborating with project managers and sales management on new products and software preferred.
Ability to provide advanced technical remote support and escalate when necessary.
The PASS Benefit:
$26-$36 / hour based on experience 401(k) Retirement Plan with Employer Match.
#J-18808-Ljbffr Recommended Skills Access Controls Customer Service Electrical Engineering Information Technology Problem Solving Sales Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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